Privacy Policy

1. Introduction

Welcome to Petsbelover.com. For 5 years, our mission has been to provide the best supplies for the pets you love. We value the trust you place in us, and that extends to how we handle your personal information.

This Privacy Policy explains what personal data we collect from you, how we use it, who we share it with, and your rights regarding your information when you visit our website, Petsbelover.com , or purchase our products.

By using our Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information to provide and improve our service to you. The types of information we collect fall into two categories:

A. Information You Provide to Us Directly:

  • Contact Information: Your name, shipping address, billing address, email address, and phone number.

  • Account Information: Your username, password, and order history when you create an account.

  • Payment Information: Your credit card details or other payment information. Please note: This is processed securely by our third-party payment processors (e.g., Stripe, PayPal, Shopify Payments) and is not stored on our servers.

  • Communications: Any information you provide when you contact our customer service team, participate in a survey, or subscribe to our newsletter.

B. Information We Collect Automatically:

  • Device and Usage Information: When you visit our Site, we automatically collect certain information about your device, including your IP address, browser type, operating system, and referral URLs.

  • Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to track activity on our Site, remember your preferences (like items in your cart), and gather analytics to help us improve your experience. For more details, see our "Cookies" section below.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with order confirmations and updates.

  • To Provide Customer Support: To respond to your inquiries, comments, and questions.

  • To Improve Our Store: To analyze website usage, understand customer preferences, and improve our Site’s functionality and product offerings.

  • For Marketing and Communications: To send you promotional emails and newsletters about new products, special offers, and other news (only with your explicit consent). You can opt-out at any time.

  • For Security and Fraud Prevention: To protect our Site, screen orders for potential risk or fraud, and enforce our terms of service.

4. How We Share Your Information

We do not sell your personal information. We only share your data with trusted third parties who help us operate our business and serve you, such as:

  • Payment Processors: To securely handle your payment information (e.g., Stripe, PayPal).

  • Shipping Carriers: To deliver your orders (e.g., USPS, FedEx, UPS).

  • Service Providers: To help with our business operations, such as our e-commerce platform (e.g., Shopify), email marketing services (e.g., Mailchimp, Klaviyo), and analytics providers (e.g., Google Analytics).

  • Legal Compliance: We may disclose your information if required by law, subpoena, or other legal process to protect our rights or the safety of others.

These third parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

5. Cookies and Your Choices

Cookies are small files stored on your device that help our website function properly. We use them to:

  • Keep items in your shopping cart.

  • Remember your preferences.

  • Analyze site traffic and performance.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

6. Data Security

We take the security of your personal information very seriously. We use industry-standard administrative, technical, and physical security measures, such as SSL (Secure Socket Layer) technology, to protect your data from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access: You can request a copy of the personal information we hold about you.

  • The right to correction: You can request that we correct any inaccurate or incomplete information.

  • The right to deletion: You can request that we delete your personal data, subject to certain legal and transactional exceptions.

  • The right to opt-out: You have the right to opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

To exercise these rights, please contact us using the information below.

8. Children's Privacy

Our Site is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it immediately.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us:

Email: petsbelover@gmail.com

 

*Petsbelover.com is run by Decent Foreign Trade Co. Ltd,  which is located in #4A08, Building 4, Qianhai Kexing Science Park, Shenzhen, China.